Help & Advice

• Overview
• Frequently asked questions
• Looking after your fridge/freezer
• Looking after your dishwasher
• Looking after your washing machine
• Making the most of your oven
• Looking after your oven
• Looking after your boiler
• Looking after your camera
• Looking after your PC
• Looking after your television

Help & Advice

Frequently asked questions

Frequently asked questions about:

• Your Account
• Take up an offer
• Renew a plan
• Extended Warranty
• HeatGuard

 

General frequently asked questions

Can I check all my policies online?

We are working on extending the Your Account section to include this facility.

Can I change or set up my preferred Direct Debit date?

Yes, you can choose any day from the 1st to the 28th when you buy or renew your plan online. If you do not choose a day, it will automatically set up for the 1st of each month. You can also change this date by phone, provided that the plan is due for renewal and you contact us at least 14 days prior to the renewal date.