Customer Corner
Customer Corner
Your Stories
Bailey the Rottweiler supports England (a little too enthusiastically!)
Alison Johnson and her partner Dave Goodwin are breathing a sigh of relief, having come through the latter half of the football season without incident. They have reason to worry. Their 4 year old Rottweiler Bailey has had a few accidents involving televisions.
The latest and most serious one happened when they settled down to watch England play Switzerland at football in February Alison had no idea how enthusiastically Bailey would support their home team.
At a critical moment in the match, Bailey, who weighs 45 kilos (over 5 stone), hurled himself across the room at the 42" plasma screen to catch the ball. The television was knocked off its stand against the wall and the screen badly scratched.
Alison's immediate concern was for Bailey, but luckily he was unhurt. Unfortunately (although it could still be watched) the scratched screen meant the television was a write off. However, as she had cover through Domestic & General it just took a few days to get a replacement television.
Alison recounts the moment when Bailey steamed towards their plasma screen, "I just panicked and said 'Oh my God'. I know that Bailey loves ball games. Perhaps the image was so realistic he just wanted to join in. He is a very lively dog. When he was younger he chewed the remote control. Luckily we were covered through Domestic & General for that too.
I was very pleased with the service we received from D & G - once we had decided on a replacement television - a Samsung - it was with us within 12 hours."
Bailey, who was named after the comedian Bill Bailey, has suffered no ill-effects from his collision with the television and has since been living quietly with Alison, Dave and his fellow female Rottweiler, Lily, who thankfully has shown no similar football chasing tendencies.
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LCD TV knocked for six
Lawrence and Janice Muir’s new 28-inch HD TV had pride of place in their lounge for just six weeks. During a visit from the two rumbustious children of a close friend, the screen had a ‘near death experience’ with the wing tip of a toy aeroplane. ‘I think they just accidentally caught the screen with the toy.
They certainly weren’t intending to cause any damage,’ said Janice. ‘But I understand that it would have cost nearly £2,000 to repair had we not taken out a protection plan when we bought the TV. ‘As the set had cost around £1,500, D&G said that it was not worth repairing and, under the terms of this particular plan, made arrangements for me to have an entirely new set.
The plan that we had bought covered damage caused by accidents during the manufacturer’s guarantee, as well as a new-for- old replacement for as long as we maintained the plan.’
Lawrence, who is a Senior Social Care worker, added: 'You don't really think
that a brand-new set would be damaged in the first couple of months, and
it also came as a shock to realise that the manufacturer's guarantee would
only cover parts and labour if the set had broken down mechanically. I had
not paid much attention to the 'damage caused by accidents' bit of the plan
but I'm certainly glad it was there now!'
And the children? 'They're a delight and are welcome any time. I will just
pay a little bit more attention to what they are up to. Not everything in my
house has a protection plan!'
