Extended Warranty
Exclusions
You will receive different benefits depending on whether your appliance is still in the manufacturer's guarantee period (usually one year) when you buy protection.
| Benefits for products protected during the manufacturer’s guarantee:
Breakdown repairs without bills
If your product breaks down (mechanical or electrical breakdown) you can claim a repair from a quality-approved engineer. The plan will take care of the bill.
Damage caused by accidents included
If it’s an accident that means you need a repair, your plan will still pay for the work.
If we can’t repair it, we’ll replace it
If your product can’t be economically repaired you will be given a brand-new replacement. All you pay is the delivery charge, if there is one.
No bills to pay
In most cases we’ll take care of the bill directly so there’s no need to pay and reclaim your money or fill in a claim form.
Change your mind at any time
If you cancel your plan without making a claim during your guarantee period, you will receive a FULL refund.
After the guarantee has expired, you can cancel at any time for a refund of the remaining months’ fee (again, provided you have not made a claim).
|
Benefits for products protected after the manufacturer’s guarantee:
Breakdown repairs without bills
If your product breaks down (mechanical or electrical breakdown) you can claim a repair from a quality-approved engineer. The plan will take care of the bill.
If we can’t repair it, we’ll pay a contribution to a replacement If your product can’t be economically repaired you will be given a contribution as shown below:
| year of protection |
% age of current retail price |
| 1st |
= 50% |
| 2nd |
= 40% |
| 3rd or more |
= 30% |
No bills to payIn most cases we’ll take care of the bill directly so there’s no need to pay and reclaim your money or fill in a claim form.
Change your mind at any time
you can cancel at any time for a refund of the remaining months’ fee (again, provided you have not made a claim). |
What’s not included?
The plan will not pay for:
- delivery or installation charges where a replacement product is provided.
- costs you may incur to dispose of your original appliance;
- costs arising from not being able to use your equipment;
- cosmetic damage.
This is just a summary of the protection. Click here for full terms and conditions (PDF format):
Terms and Conditions PDF for equipment which is IN GUARANTEE at the time you take out protection
Terms and Conditions PDF for equipment which is OUT OF GUARANTEE at the time you take out protection
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